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When damage occurs

– claims for damages and errors

We are sorry if something went wrong along the way. The reasons may be many and complex, the blame may be ours, others or shared – regardless it is important that we bounce back and make the best out of the situation!

We want you to emerge from the situation as good as possible, so let us find a solution together.

Here is a little about the way we work when a situation has arisen:

What to do if an incident occurs:

Who should make the claim?

The claim has been sent to ColliCare - what happens now?

Which deadlines apply?

Shortened insurance claims

What it the recipients responsibility?

Force majeure

What is considered a hidden damage?

Damage or missing goods to be reported

Shipment number or colli number
Value of claim
Weight of goods
Short description
Documents, photos or commercial invoice showing the value of the goods
Other documents
Other documents